Customer FAQ

Q: How do I know if the toilet is properly installed?

1. The size and shape of the toilet must be square (refer to the installation instructions on the product page)

2. Power supply, fresh water supply valve and sufficient space

3. It is best to call us at 82022626 first. We can arrange for the master to pick up the door. If you confirm the purchase, you will not be charged any fees, otherwise you will be charged a handling fee of HKD 200.

Q: How to order a smart toilet board?

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Purchase step：

1. Please make sure that your home toilet can be installed with smart toilet panels.
2. Order your smart toilet board on our website and choose the brand and model you like. Press “Add to Cart”
3. Press “View Shopping Cart” to confirm that the purchased goods are correct and press “Go to checkout”
4. Fill in billing information, such as phone number, address, etc. Finally choose bank entry or Paypal payment
5. After confirming the order, we will have someone call you to arrange the master to install.

Q : Why use a smart toilet board?  

A : The smart toilet plate not only improves personal hygiene, but also helps to improve various problems such as intestinal discomfort, hemorrhoids and constipation. It can also prevent women’s diseases and meet children’s needs. Smart toilet panels are very popular in Japan, Korea and other countries, and are very popular among women.

Q : Is the smart toilet panel only suitable for women?

A : For women, it is more common to prevent women’s diseases, but it is more suitable for the improvement of health, intestinal discomfort, constipation and hemorrhoids.

Q : The main flushing in Hong Kong is the use of salt water. Does it mean that the smart toilet panels also use salt water?

A : Our smart toilet panels use fresh water for cleaning, because the toilet panels need to be connected to fresh water hoses, so the flushing and toilet flushing uses two separate water intake systems. The smart toilet plate does not generate bacteria and lead to various diseases due to the water storage type of the water tank.

Q :Will a multi-person use become unsanitary?

A: The smart toilet panels will clean the nozzles before and after each use, so that customers can clean them at regular intervals. The seat panels and nozzles of the smart toilet panels are made of ABS antibacterial materials, plus Hong Kong meets world health standards. The water quality is therefore absolutely safe and hygienic.

Q : Is it better to use toilet paper?

A: In a number of research reports, toilet paper may have been contaminated during the production process. In humid bathroom environments, different bacteria and E. coli are easy to breed. Some poor quality toilet paper may be worse, so smart toilets The board is healthier than toilet paper.

Q : Will this consume a lot of water and electricity?

A : Our smart toilets are equipped with two power-saving modes. The other nozzles are high-pressure jets, and the water consumption is not much.

Q : The life of smart toilet panels?

A : Smart toilet panels can generally be used for at least 5 years.

Q : The installation process is complicated?

A : The installation process is safe and simple. We will have a professional design and installation for you. We use a rubber hose with a diameter of only 6mm. There is no need to drill the wall, so the installed toilet remains beautiful.

Q :There are many companies selling smart toilets in the market. Why choose us?

A : We are the first smart toilet edition store in Hong Kong. All goods are licensed, professional quality certification, to ensure top quality, even the original factory maintenance. We will also arrange for professionals to install for your doorstep, which is absolutely safe and reliable.

Q : Is there any after-sales service and warranty?

A : The original warranty period is one year.

Q : If there is a problem with the smart toilet version, can I get a refund?

A : When the goods are delivered to the house, please check the goods carefully. If you have any questions, please call the service hotline or send an email to contact us. If it is a quality problem after inspection, we will immediately replace it for the customer. If the goods are damaged after being signed, the company will not make any replacement or recycling of the product based on safety issues.